Simply ask a new question if you would like to start the discussion again.Based on some of the recommendations I found here, I went to Device Manager - Biometric Devices, and clicked on the only option I have there - Validity Sensors (WBF) (PID0050), only to see the following error message: Windows has stopped this device because it has reported problems.Fingerprint Driver - Remove and Install Preparation Create a backup of all your most critical sensitive files to other than on the computer.
Fingerprint Hardware Not Available Driver Is AvailableControl Panel icon view System System Protection Click ( Highlight ) your main disk (C) Select Create a Restore Point OR (As available) Create a restore point now for the drives that have system protection turned on Create Fingerprint Driver Open Support Home Enter the name of your device (computer) Open the Support Website for your computer Open Category Software, Drivers Firmware (wording may vary) Open Topic Driver-Keyboard, Mouse and Input Devices NOTE: If the driver is available, it will likely contain some form of the word fingerprint Click open the driver information Driver Information Description File Open the Full Details web page for the driver Scroll down, open section Associated Files click Download The information file will open on your screen. For example, Look at for information regarding what Operating System versions are supported by the driver. ![]() We are a world community of HP enthusiasts dedicated to supporting HP technology. Happy Computing Thank you for participating in the HP Community Forum. We are a community of HP enthusiasts dedicated to supporting HP devices and technology. I have tried different fingers and uninstalled the driver more times than I care to mention. You may already have a Windows PIN login set up and ready to go. Should there be a problem with the PIN, in most cases, you will receive a notice from Windows that there is an issue - you can then reset the PIN as needed. ![]() Connect the computer to AC power and LEAVE it connected to AC power until the BIOS is completely loaded. Fingerprint Hardware Not Available Update File ToDownload-Save the BIOS update file to your computer READ all information available on the BIOS page before you update. Fingerprint Hardware Not Available Password Install TheStop all other programs (email, games, web browsers, etc) When you are satisfied it is safe to continue, Install the BIOS Download and Information Website for your system BIOS: HP Notebook System BIOS Update (N75) Fingerprint Driver In the Device Manager Biometrics, add the step in the Uninstall to include the Delete of the existing fingerprint driver Restart the computer Log in using password Install the new driver Restart the computer and log in Fingerprint Driver: sp99759.exe Information files: sp99759.cva sp99759.html Devices USBVID138APID003d USBVID138APID003f Operating Systems WT641809OEM WT641903OEM WT641909OEM Client Security Software Elitebook 840 G3 - Client Security Software Follow the prompts to update the Security software. After the software is installed, it is necessary to restart the computer and log in. Reference and Resources Places to find (more) help and learn about your Device Clarification of terms and what the device can do (Specifications) Device Homepage NOTE: Content depends on device type and Operating System HP Drivers Software and BIOS, How-to Videos, BulletinsNotices, How-to Documents, Troubleshooting, User Guides, Product Information, more When the website support page opens, Select (as available) a Category Topic Subtopic HP EliteBook 840 G3 Notebook PC Thank you for participating in the HP Community Forum. Click Thumbs Up on a post to say Thank You Answered Select the relevant post Accept as Solution to help others find it. If you think you have received a fake HP Support message, please report it to us by clicking on Flag Post. By using this site, you accept the Terms of Use and Rules of Participation.
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